Help with Security Code

There are several ways to retrieve your security code. Choose the one that works best for you.

Security Code Retrieval

Call You

We'll call the primary billing telephone number of your account within five minutes of your request. Not home? No problem - if unanswered, we'll leave a voice message with your security code or answer.

Call with code

Email the Code to You

You can have it emailed to the address on file, which is usually the address you gave us when you ordered.

Email your code

Printed on Your Bill

If you're a residential customer, the security code is printed on your first 3 paper bills. After your 3rd invoice, you might still see the security code printed on your bill, but it's not as likely to be there. In that case, you might want to try one of the other options on this list.

Chat with Us

One of our agents will be able to assist you with your security code or security answer.

Live Chat

Mailed to You

You may request to have your security code or security answer mailed to your billing address via the U.S Postal Service. It should arrive within 7-10 days.

Mail the code